EnduraSurface Coatings Comprehensive Warranty
At EnduraSurface Coatings, we stand by the quality and durability of our products. We are committed to providing you with the best possible flooring and coating solutions, designed to withstand the demands of both residential and commercial environments. To ensure your complete satisfaction, we offer the following warranty on all of our products:
Residential Warranty
EnduraSurface Coatings offers a 10-year limited warranty on all residential installations. This warranty covers defects in materials and workmanship under normal residential use, ensuring that your EnduraSurface coating will remain in excellent condition for years to come.
To maintain the validity of this warranty, all residential coatings must be professionally sealed every two years. Failure to properly seal the surface may result in premature wear and tear, and could void the warranty.
Commercial Warranty
For commercial installations, EnduraSurface Coatings provides a 6-year limited warranty. This warranty guarantees that our products will perform as expected under normal commercial conditions, protecting your investment in high-traffic environments.
Similar to residential applications, all commercial coatings must be professionally sealed every two years to uphold the warranty. Regular sealing ensures that the coatings continue to provide the protection and durability you expect.
Warranty Coverage
Our warranty covers:
Defects in Materials: We guarantee that our products are free from manufacturing defects at the time of installation.
Workmanship: We ensure that our coatings are applied correctly, following industry standards and best practices.
Performance: Our products are warranted to perform under normal usage, providing protection and durability as intended.
Warranty Exclusions
This warranty does not cover:
Improper Maintenance: Damage resulting from the failure to seal the coatings every two years as required.
Abuse or Misuse: Damage caused by misuse, accidents, or improper use of the coated surfaces.
Environmental Damage: Issues arising from extreme environmental conditions, such as flooding, earthquakes, or other natural disasters.
Unauthorized Repairs: Any repairs or modifications not performed by EnduraSurface Coatings or an authorized service provider.
Claim Process
If you believe that your EnduraSurface coating is not performing as expected and may be covered under this warranty, please contact us immediately. Our team will assess the situation and, if the issue is covered, we will repair or replace the affected area at no cost to you.
To file a warranty claim, please provide:
Proof of Purchase: A copy of your original invoice or proof of payment.
Documentation of Maintenance: Records showing that the coatings have been sealed every two years as required.
Description of the Issue: A detailed explanation of the problem, along with photos if possible.
Limitation of Liability
EnduraSurface Coatings’ liability under this warranty is limited to the repair or replacement of the defective coating. We are not responsible for any incidental or consequential damages, including but not limited to, loss of use, lost profits, or other economic losses.
